Staff Software Engineer, AI & Automation

Gladly | Remote (US) | Staff Software Engineer, AI & Automation | $60k–$215k + Equity | https://www.gladly.ai/careers Gladly is at the forefront of building retail customer service AI. Our AI is live in production with customer-centric brands like Crate & Barrel, Sephora, and REI. We have the ingredients that make AI work: rich data, close customer partnerships, and a strong engineering culture. We're hiring Senior & Staff Software Engineers to lead major AI & Automation initiatives. This is a high-impact, hands-on role for someone who wants to ship fast, collaborate deeply, and build systems that help real people. You should have: - 5-10+ years of full-stack experience (Go, TypeScript, React, Postgres a plus) - Experience with generative AI, multi-agent systems, RAG pipelines (can be personal projects / side projects) - A bias toward impact and product thinking - Excellent collaboration and communication skills Bonus: Entrepreneurial or other leadership experience. We're a remote-first company with competitive pay, meaningful equity, and a focus on doing real work with great people. Learn more + apply: https://www.gladly.ai/careers Or reach out directly: gerad@gladly.a